Privacy Policy

Last updated: March 13, 2026

1. What Data We Collect

We collect the following types of information:

  • Contact Information: Names, phone numbers, and email addresses of your customers
  • SMS Conversation Content: Messages sent and received through our AI SMS platform
  • Business Information: Your company name, address, services, and business hours
  • Usage Data: How you interact with our platform, feature usage, and analytics
  • Billing Information: Payment details processed securely through Stripe

2. How We Use Your Data

We use your data to:

  • Provide AI-powered SMS conversation handling and appointment booking
  • Send automated review requests and follow-ups to your customers
  • Generate monthly performance reports and analytics
  • Process payments and manage your subscription
  • Improve our AI models and platform features
  • Comply with legal obligations and prevent fraud

3. Third-Party Services

We share data with the following trusted third parties:

  • Twilio: For SMS delivery and voice calls
  • Anthropic: For AI conversation processing
  • Stripe: For payment processing
  • Neon: For secure database storage
  • Upstash: For job queue management and caching
  • Resend: For email notifications

4. Data Retention

We retain conversation history and customer data for 12 months from the date of collection. After this period, data is automatically anonymized or deleted. You can request earlier deletion at any time by contacting us.

5. Your Rights

You have the right to:

  • Access your data at any time
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of certain data processing activities

To exercise these rights, email us at build@founderfi.xyz.

6. CCPA Disclosure (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed (we do not sell your data)
  • Right to say no to the sale of personal information
  • Right to equal service and price, even if you exercise your privacy rights

7. Security

We implement industry-standard security measures including encryption at rest and in transit, secure access controls, and regular security audits. OAuth tokens and sensitive credentials are encrypted using AES-256 encryption.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

FOUNDERFi LABZ
Email: build@founderfi.xyz